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Terms And Conditions For Pest Control Services

Advice and Recommendation:

Customer shall ensure resident co-operation to move materials and enable Lex Hygiene employees to provide pest control services.
As pests can occur in any space and can spread from untreated to a treated area, Lex Hygiene recommends that the customers help it by access to all spaces covered by the contract.
Lex Hygiene does not schedule services on its annual holidays. Customers should request for a schedule change at least twenty-four hours prior to the time confirmed for their service.
Customer consents to receiving transactional information and promotional offers from Lex Hygiene through email, SMS, WhatsApp, or other messaging platforms on the mobile number and / or email id they provided to Lex Hygiene.

Complaints and Grievances:

In the event the customer has any complaints regarding Lex Hygiene services under this contract, then the customer may convey the same for Lex Hygiene redressal. Customers may choose to contact Lex Hygiene through its website or email ID for recording their complaints.

Additional services and re-treatment:

Annual maintenance contract (AMC) services contracts entitle customers for free additional service or re-treatment if there is any re-infestation during the contract tenure. Lex Hygiene may ascertain the severity of the infestation and need for additional service or re-treatment by obtaining information from the customer and shall provide additional service or re-treatment only if it thinks it necessary.

Pests covered:

Lex Hygiene pest control services only cover those pests mentioned in its contract. Treatment of all the other pests is excluded unless agreed by Lex Hygiene in writing.

Safety instructions:

Lex Hygiene services may involve use of chemical pesticides and for which its employees shall use appropriate personal protective equipment (PPE). Customers are advised to stay away from the place receiving pesticide application for their safety.


Lex Hygiene shall not be liable for damages, death, injuries, or any consequential damage of whatsoever nature to any person or property, by its services or from pests covered by the contract. Customers shall not hold Lex Hygiene responsible for any damage to the premises during its pest control services.


This contract is neither terminable before the expiry period nor transferable. Lex Hygiene shall credit customer for the residual part of their contract in case premises change and if required, the customer agrees to pay Lex Hygiene additional amount towards the pest treatment at the new premises. Lex Hygiene may terminate the contract with written intimation to customer.

Force Majeure:

Lex Hygiene shall not be responsible for any delays or failure to perform its obligations mentioned in the contract if the reason of such delay or failure is beyond its control including acts of god, pandemics, war or civil disturbances and industrial disruptions or any restrictions which may be imposed by the Government of India or State as the case may be.


The services shall be valid for the duration of the contract period and shall lapse and not get carried forward if the customer fails to avail them in such period.


Contract charges are payable in advance and may be paid electronically by customer on signing the contract.


The company does not make any verbal warranties or representations and requests customers not to accept any such information unless accompanied by Lex Hygiene’s written confirmation.

Treatment Effectiveness:

Lex Hygiene pest control services rely on the materials applied to impact pests. Customers shall not wash, paint or in any other way disturb the treated space or surface to help ensure treatment efficacy.

Termite treatment:

This treatment involves drilling above the skirting of the wall or at wall-floor junction either or both which the customer shall allow.
Customers shall move wooden furniture and sorage units away from the wall to facilitate access and treatment of the wall.
Prior to the treatment for drilling of the walls and floor customer shall provide details of concealed cabling and plumbing lines to Lex Hygiene technicians to avoid accidental puncturing and damage.
The customers shall provide electrical power for use of electrical drill and sufficient water to prepare emulsion for the treatment. The customer shall also assist by providing access to reach heights including areas above false ceiling and lofts.
Customer shall not defer or deny Lex Hygiene’s service charges for areas which were not made available for drilling by customer and which Lex Hygiene did not treat.
Customer shall ensure that all premises in the customer contract are available for Lex Hygiene to carry out treatment. Also, the warranty shall be void for premises Lex Hygiene did not treat for limitations of access. Customer shall delay the amount payable to Lex Hygiene because some parts of the premises are locked, or some occupants of a residential community covered by the contract do not allow Lex Hygiene to do the treatment.
Customer shall ensure that all premises in the customer contract are free from Dampness (Seelan). The Warranty shall be void for the property if the technitian notices any dampness in the house.
Lex Hygiene shall do re-treatment during checkup visits for termite control only if termites reappear.
Customer or their representative shall show to Lex Hygiene technicians the ground location of the essential service pipes and cables. While its technicians bore holes in the ground, if pipes & cables are accidentally broken despite precautions, Lex Hygiene shall not be liable for the damages.
Customer shall repair all leaking water pipes, failing which Lex Hygiene shall not be responsible for reduction in the efficacy of the termite treatment. Lex Hygiene technician shall not visit the customer’s premises in response to any complaint at such premises, unless the customer stops the leakage.

Entire Agreement:

These terms and conditions and any document expressly referred to herein, to constitute the whole agreement between Lex Hygiene and customer and supersede all previous discussions, correspondence, negotiations, previous arrangements, understanding, or agreements relating to the subject matter of any Contract.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

Website Disclaimer

Information collection and use

LHI Impex Pvt Ltd, the trading style for LHI Impex Pvt Ltd, asks for information at various intervals through the website/email/phone etc. LHI Impex Pvt Ltd assures you that no information will be shared or sold to any third-party under any circumstance.

LHI Impex Pvt Ltd uses a registration form to collect information from you. The data is mandatory to avail of our services. The report includes first name, last name, contact address, contact phone number, email, etc. The said information is used to make our services more personalized and reachable for our customers.

LHI Impex Pvt Ltd might send communications to you through your email address informing you about our services and promotions we might offer. We might also send communications related to new developments in the PC industry. You might also receive alerts on online security threats and advisories on how to safeguard your PCs from such risks.

You can opt-out of such promotions by emailing to us and opt-in later. You will, however, continue to receive security-related messages, legally mandated notices and critical notifications.

In case there are some changes in your contact information, you can contact LHI Impex Pvt Ltd through email or phone and get the changes done.

Security of your information

LHI Impex Pvt Ltd uses the most advanced technologies and procedures to secure your personal information. We do not record any credit card information, nor we share customer details with any 3rd parties.

Use of cookies

A small data file called a cookie may get stored on your PC, the moment you visit our website. The cookie is used to track your online stay on our site. The cookie is completely harmless as it only contains personal yet non-sensitive information about you. It cannot retrieve any other data from your PC.

LHI Impex Pvt Ltd only uses cookies to generate the site visitation data to check the effectiveness of our website structure and gauge user patterns. However, it’s our assurance to you that while doing so, your information remains secure.

You can turn the cookies off in your browser in case you don’t want to get them stored in your PC.

Access to other websites

The LHI Impex Pvt Ltd website may have links to other websites. You can access these sites by just clicking on the link provided. The logo may be there on other websites as well. However, LHI Impex Pvt Ltd is not responsible for any content that appears on such websites. LHI Impex Pvt Ltd also does not have any control over the cookies they may send on your device.